Houston German Auto Repair

Mon - Fri: 7:30 AM - 6:00 PM
5

These guys are the epitome of a professional service organization. They put their customers first, they value their employees, and their costs are very fair. I bought my BMW pre-owned from a non-affiliated dealership. I now know that wasn't the best move, but I didn't know that then. I brought it into the dealership service center (Advantage), bought a maintenance package, and started spending my money there. After dozens of visits, I wasn't sure I was getting the best deal or the best advice. There came a situation where the dealership guys were telling me I needed to spend about $2,000 on some repairs that weren't covered by my maintenance package. I decided to give the Texas German Autohaus guys a shot at my second opinion and was instantly converted when they delivered the results. About 80% of the cost of the suggested repairs weren't even going to affect my car for the next 100k - 150k miles, and my car is at 100k right now. I have spent a dime at the dealership since my maintenance package expired and I have been incredibly pleased about that. It is also obvious that they value their employees. I just had some work done earlier this week the guy that dropped me off and picked me up from work had previously worked at the large Mercedes Benz dealership down the street. The man called TGA's management "genuine" several times when telling stories about how they welcomed him with open arms, even when the major dealership was jacking him around with timing to stop working there and moving on. I always think you can tell a lot about a company by what the non-owning, non-managing folks are saying. They are not going to be your CHEAPEST folks, apples to apples, but they will absolutely save you the money that you do NOT NEED TO SPEND. I actually spent more money there than I would have spent at the dealership to replace my car battery. However, this was the same trip where they saved me the $1,600 or so not to repair something that would have been irrelevant during the car's current lifespan. I didn't grow up working on cars, so I appreciate when they explain why certain things do or do not need to be repaired, replaced, or otherwise. Bottom line - their communication is top-notch and I never feel stiffed. I'll stick with these guys as long as I'm driving a BMW, Benz, or Porche, no doubt.

5

I had them do a PPI for me via long distance (I live in LA). I even asked them to drive the car like they stole it and they agreed lol. The report came back perfect (via visual inspection). After I get the car I will check again and get another PPI done and update this review, but as of now 5 stars. They did everything I asked, and even recommended me to use EasyCare warranty (which I knew they were good, just couldn't get them to cover my car, cheap anyways).

5

I give this auto shop 5 stars for customer service satisfaction & efficiency. I had my Porsche Cayman S taken here when the cable shifter broke (an apparently well-known issue in Caymans and Boxsters). They quickly ordered the new part from Porsche, had it installed and washed it squeaky clean. I was impressed by the warmth of the staff. My husband and I met the owner, Hans, who had personally looked over my car, and were very satisfied with the job. The clutch and the shifter both felt great, and they test-drove it to make sure it was running well, all in less than 48 hours. A week later, I had the same issue, where the shifter would not go into any of the odd-numbered gears or reverse. I quickly called them back, and Matt, the gentleman working on my vehicle both times, had their tow-truck guy out to my house the following morning to pick up my car. I called later that afternoon and it was ready to go, and again freshly washed. A clip had come loose on the shifter cable, and they fixed it for me at no-charge (tow & repair). Hans had personally over-looked the issue and repair the second time as well. Hans called both my husband and I less than a week later to check on the car to see how it was doing, and to tell us thank you for the business. Needless to say, we are very happy with Texas-German Autohaus, and will certainly be using them as our go-to for any Porsche issues.

1

DO NOT BRING YOUR CAR HERE!!!!!!!!!!!! I CAN NOT STRESS THIS ENOUGH!!!!!! I have eight receipts that i would love to post as to why NOT to let Texas German Auto Haus "work", practice, on your car. After towing my 911SC several several times for the same problem, the car died on my once again. It would be fixed for about two drives. I would be able to maybe take it two places, then same problem. Richard, my sales guy was great and nice, but again, he's in sales! As i was sitting in his office, the owner came in and congratulated him on a great month. That's really all this place cares about. All they did was continue to charge me for parts and labor that the car did not need and NEVER EVER fixed the problem. In fact, TGA connected parts that should have not been connected to other parts!!!!! I could go on and on about what all they did WRONG!!!! Like a beginner 101 Mechanic, with no sense albeit, an ability to guess. As in, " maybe this connects to this" They do not know what they are doing. I continued to take the car because of the warranty. I even picked up the car and found the housing to the ignition BROKEN! Texas German Auto Haus charged me to fix it and another tow! They are WORTHLESS! If you have lots of money to burn and want someone that does not know what they are doing and you would like for them to "practice" on your car, go for it. If you want the job done right the first time, DO NOT BRING YOUR CAR HERE! After listening to many many folks, I finally took my car with ALL of Texas German Auto Haus receipts to the most honest, reliable, mechanic around. RENNSPORT, Mr. Mike Callas, yes in Sealy Texas, but for the amount of money and incompetent work done by Texas German Auto Haus, I could have had all my cars problems solved to begin with. If you own a PORSCHE, the only person to take your car to is Mr. Callas at Rennsport! Gosh i wish I would've listened to all my friends to begin with. He reviewed the history of the car and all the so-called "work" TGA did and told me to do myself a favor and burn the repair bills and pretend i had never gone to Texas German Auto Haus. I wish someone had warned me about this place!!!! HORRIBLE!!!! AND INCOMPETENT!!!!!!!!!!

1

I was once a dedicated customer of Texas-German Autohaus. I took my Mercedes in to get a check up for a clean bill of health prior to sale. I happen to stop in around lunch time and found it idling by itself outside the back of the shop with the AC on high. When I picked it up later that evening the engine barely started and it did not idle smoothly. When I tried to explain this to the service manager -Richard Hans Burger, he became very impatient, told me everything was working just fine and promptly escorted me to my car. At the buyers request I took in the vehicle in again a few days later. At noon I get a heated voicemail from the buyer who stopped by TGA at lunch. The buyer is telling me that TGA says the engine overheated, has warped heads and needs new engine mounts. Guess who he's talking to? Richard Hans Burger! I'm not sure what kind of sale tactic this is but it was my last visit to TGA.

5

This place is outstanding!! They went above and beyond when I brought in my 535i BMW today. Great work, great customer service and very professional. I will certainly be back!!

5

I took my vehicle in for an oil change after receiving a mail out from Texas German Autohaus. After reading other great reviews online, I felt confident that Hans and Rich were more than capable of caring for my car. When I arrived, I was greeted at the door with a smile and a hand shake by one of the owners. The facility is super clean, uncrowded and the waiting room is very nice - it has a tv and a specialty coffee machine. Some major perks with my service were a free car wash, free ride to and from work or home, $50 off your first visit and a bottle of wine when I left. The oil change was moderately priced and much cheaper than at the dealership, PLUS I received those added bonuses just mentioned. Also, I am a young female and felt like I was spoken to respectfully and my contact there didnt "dumb down" his explanation of suggested routine maintenance for my next visit. In fact, the service advisor gave me exact pricing to expect for the next factory recommended service. He also explained that not everything suggested by the dealer would be necessary all at once. Overall, I felt that TGA was honest, direct and friendly. You may be able to find cheaper labor elsewhere, but TGA's customer service is top notch and they seem to be competent and honest. Great location in Greenway Plaza too.

5

Outstanding is the first word that comes to mind! Initially you fear it will be expensive because not only are the grounds, garage and interiors well maintained the staff is very dedicated and helpful. I was wowed by the feedback and servicing of my vehicle then learned you get $50 off as a first time customer and a nice bottle of wine. This is surely worth it and hope you like it too!

2

This review is based only on the estimate I received from T-G-A. I did not get my car repaired here because I believe they tried to overcharge me. Details: My BMW overheated so I had it towed to T-G-A. Being new to town, I chose the shop based on Yelp reviews. Matt, the service advisor I worked with, seemed very friendly and turned an estimate around to me in a matter of hours. However, the cost I was quoted was far higher than I feel is fair. Matt's $1,800 estimate included a new radiator (legitimate -- mine had cracked) as well as a new mounting bracket for the AC pump and new tensioner/pulleys and belts. I asked if they could work with me at all on the price and they did lower the labor rate to make the total $1,600. Even with the lower price, I had a gut feeling that it was too high so I had my car towed to another shop for a 2nd opinion. Their estimate was $750 (yes -- HALF the cost) and did not include a lot of the work that T-G-A told me I needed. They said my tensioners/pulleys and belts looked more than fine and that the AC pump bracket was something that could be easily repaired instead of replaced.

2

I want to like them, I do. They offered me a ride to and from work. They took my car over to the Texas inspection station for me (I'm brand spankin' new to the state). They even changed my appointment twice when I needed it. However, they tried to sell me rotors I didn't need; mine were still as smooth as glass upon visual inspection. I was sold a belt tensioner I also could have gone without. All in all, I went in for brake pads and walked out with an $800 bill. I get it, I'm a young female with a German car. I am fairly well versed in how to avoid unnecessary repair costs. After all, I dodged the rotors which would have tacked on an additional $450. A few other items were brought to my attention, but after I discussed the car's maintenance history, they agreed to reset some of the sensors. I'm annoyed more than angry. Again, I want to like them...

3417 Edloe Street Houston, TX 77027 (713) 850-8282
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